NATUS NEUROWORKS EEG SOFTWARE

If the drive is full, the video will not be able to record. This service must be running for the video to record.Ĭheck to see if the local drive is full. Go to services.msc and make sure XLMediaServer is running, I always set this service to auto restart on failure.

NATUS NEUROWORKS EEG SOFTWARE

This will restart some of the services the Xltek software uses for video plus reset your network connection. If you experience video errors, for end-users, I suggest doing a simple reboot of the machine. The Xltek software can be prone to a lot of video error issues related to several different things. In some hospitals, this could be normal if they block the internet from the EEG machines. You’re connected to a local network but there’s no gateway to reach the internet. This could indicate the cable is not plugged in, not seated all the way, or you have plugged it into a dead network jack. Here’s an example of what you might see in the Windows taskbar: Some machines are set up to connect with an ethernet cable or by wifi. Network IssuesĪlways verify you have a network connection. Re-booting the machine can fix many issues, don’t hesitate to try that first. For EEG techs/end users, always check all your connections, verify equipment is plugged in and on. This guide is intended for anyone providing IT/Biomed support for Natus EEG v8 software. The following are common issues I run into with Natus Xltek EEG software v8.

Natus neuroworks eeg